Take Action Newsroom Learn More Share Your Story About Hear Us Now Blog Donate Share Your Story Do you feel let down by your phone or cell phone company, cable or satellite service or Internet provider? Are you confused by the line items on your bill?  Or do you have a “success story” about your company taking prompt action to address your concerns? If so, you are not alone - consumers all over the United States are unhappy with their communication services over problems such as billing, service quality, and customer care.   Use the form below to tell us about your experience. Each story will be read, edited for clarity and sent back to you for your approval.  Then, if you approve, your story will shared (minus your personal information) on our website for others to read and learn from you. We apologize that we cannot handle individual complaints. But once you send us your story, you’ll see a link to file a formal complaint with federal regulators. Do you have an experience with the transition to digital television? We set up a special site just for that, click here!   (Your personal information will remain completely confidential unless you give us permission to use or share it below).  *1. Check all that apply: I am in a dispute with my company. I am getting poor service. I have filed a complaint with the company. I have filed a complaint with the FCC. I am very happy with the service that I am getting from my provider. I filed a complaint and had positive results! Other.  2. If you answered "other," please include a brief description:   3. Name of the company involved in your story (if applicable): Please select response ABC Radio ABC Television Adelphia Communications Corp. ALLTEL Corp. Internet ALLTEL Corp. Telephone ALLTEL Corp. Wireless Apple Computer Astound Broadband AT&T Internet AT&T Telephone AT&T Wireless Services BellSouth Internet BellSouth Telephone Boost Mobile BrightHouse Cable Cablevision CBS Television Network CenturyTel Champion Broadband Charter Communications Cincinatti Bell Cingular Wireless Citadel Broadcasting Clear Channel Communications Comcast Corp. Cox Communications Cox Radio Creative Labs Cricket Wireless CTE - Commonwealth Telephone Enterprises Cumulus Media Dell DirecTV DishNetwork/EchoStar Dobson Communications Earthlink Emmis Communications Everest Communications Fox Entertainment Group Gannett Company Google Grande Communications Hearst-Argyle Television Hewlett-Packard Company Hutchison Telecommunications International Limited IBM Infinity Broadcasting Knology Level 3 Communications LG Electronics MCI Mediacom Communications Corp. Microsoft Motorola NBC Universal News Corporation Nextel Communications Nokia Qwest Radio One RadioShack Corporation RCN Research In Motion (RIM) Samsung Electronics SBC Communications SBC Yahoo! DSL Sinclair Broadcast Group Sirius Satellite Radio Sony Computers Sony Consumer Electronics Sony Ericsson Speakeasy Sprint Internet Sprint PCS Sprint Telephone Starpower Symantec The Walt Disney Company Time Warner Cable T-Mobile USA TracFone Wireless Tribune Co. Univision Communications USCellular VarTec Internet VarTec Telephone Verizon Verizon Wireless Virgin Mobile Telecoms Limited Vivendi Universal S.A. Vonage Voom Voom Satellite Wide Open West XM Satellite Radio Holdings Inc. XO Communications, Inc. Yahoo! Inc.  4. If company was not on the list, please type in here:   5. Was the company helpful in addressing your problem? Please select response Yes No  6. Please briefly describe your experience in your own words here (please DO NOT include personal account numbers): *7. Would you be willing to give us your permission to publish your comments (minus any personal information). We will not publish without contacting you again to confirm your permission). Please select response Yes No  8. Please provide the following basic contact information so that we can call or email you to find out more about your experience. * First Name: Required * Last Name: Required * Email: Required   Street 1: * City: Required * State / Province: AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY AS FM GU MH MP PR PW VI AA AE AP AB BC MB NB NL NS NT NU ON PE QC SK YT None State / Province: Required * ZIP / Postal Code: Required   Phone Number:   Yes, I would like to receive free periodic consumer updates from Consumers Union Advocacy. (Sí, me gustaría recibir boletines con información del consumidor de Consumers Union.)   Email Format:   HTML Plain Text Spam Control Text:   Please leave this field empty This is not a scientific survey.   Contact Us | Privacy Policy | Site Map