Consumers Union:

“...working for a fair, just
and safe marketplace for all...”

Tell Us Your Gift Card Story

Gift cards have become very popular during the holiday season. Last year, 56 percent of Americans reported that they received at least one gift card for the holidays. But some gift cards -- especially those issued by banks -- can expire and come with fees that erode the value of the gift. Consumers lost $8 billion as a result of lost, unused, or expired gift cards last year. We want to hear your gift card stories.

*1.

Do you have any unused gift cards from last holiday season?
One unused gift card
Two unused gift cards
Three or more unused gift cards
No

If yes, why have the cards gone unused?
You haven't had time to use the card
You have not found anything you wanted to buy
You forgot about it
The card expired
You lost the card
Not applicable

*3.

Have you encountered any of the following problems with gift cards in the past 12 months?
You were charged a fee for not using your card soon enough
Your card expired before you used it
You lost your card and could not get a replacement
No

If yes, was the card issued by:
Retailer
Restaurant
Bank

Tell us about any problems you have encountered redeeming the full value of your gift card.

*6.

Would you be willing to give us your permission to publish your comments (minus any personal information). We will not publish without contacting you again to confirm your permission).

Please provide the following basic contact information so that we can call you to find out more about your experience. While we cannot resolve complaints for individuals, what you tell us helps us better understand the issues and provides information that we can share with federal and state policymakers, fellow consumers and consumer groups, and the media to help generate support for strong consumer protections. Although we may share your experiences, using your first name, city and state, we won't make public your last name or other personal information that identifies you unless we contact you later and you give us permission.

Name:

First Required	Last Required

Email: Required

Street 1: Required

City/State/ZIP:

City Required	StateRequired	ZIPRequired

Phone Number:

Yes, I would like to receive free periodic consumer updates from Consumers Union Advocacy. (Sí, me gustaría recibir boletines con información del consumidor de Consumers Union.)

Yes, I would like to receive postal mail from Consumers Union Advocacy