hearusnow.org: Consumer Voice for Communications Choicehearusnow.org: Consumer Voice for Communications Choice

Join our "HearUsNow" campaign and clear the air!
Goal:
50,000 signatures

Already signed: 37,108 people 

You've seen the ads; you've heard the hype--now it's time the cell phone companies hear you! Tell them to end the "gotchas" and improve their service quality. Take a moment to sign our petition below, and include anything special you want to say to your own cell phone company (optional).

Are your monthly cell phone bills far higher than you expected when you purchased your plan? Did you change plans, only to find yourself locked into a new two-year contract? Have you experienced poor service, dropped calls, and high roaming charges?

Cell phone companies use long term contracts with high "termination fees" (sometimes running to $200) to prevent you from leaving, rather than providing excellent service so you will choose to stay. Its time to give you the power to walk away from poor service.

Petition to the cell phone industry:

I want you to hear me now! Cell phones should work as promised, without a lot of "gotcha"s, but right now I live with: 

  • Too much static and too many dropped calls;
  • Unrealistic coverage maps that don't show me the dead zones;
  • Confusing extra charges on my bill;
  • High early termination fees and automatic contract extensions that prevent me from shopping around.

I want instead:

  • A risk-free 30 day trial period to see if your service works as promised;
  • Reliable information about where my cell phone will work before I buy;
  • Clear price disclosure before I buy so my first bill isn't a big surprise;
  • Clear bills without extra charges;
  • Low or no early termination fees, pro-rated for the length of time I've been on a plan;
  • No contract extensions when I add new services or change my existing plan. 

Consumers Union will deliver this petition along with our detailed recommendations to the cell phone companies right after the holidays.

For free consumer tips, click here.

To read consumer stories about their cell phone companies already filed with Consumers Union, click here.

Johnson Naidoo, a cell phone subscriber, worked with us to resolve his complaint against Cingular Wireless and got satisfaction.  Read what he did!

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